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Splash UAE
refer-a-friend
6
What are the terms of the Referral Programme?
I returned or cancelled an order placed using the referral discount link I received. Can I use the same link again?
I got a referral link from my friend. How can I enjoy the referral discount?
When will I receive my referral shopping credit?
How can I participate in your referral programme?
View all 6
Gift Card
8
Where can I redeem my Gift Card?
How long is my Gift Card valid?
Can I exchange my Gift Card for cash?
Can I redeem the part value of the Gift Card?
What shall I do in case I lose my Gift Card?
View all 8
Tracking and Delivery
9
When will I receive my order?
What is Same Day Delivery?
Can I change my delivery address after I've placed my order?
Can I book a preferred delivery time?
Do you deliver to multiple addresses?
View all 9
Click & Collect
18
How does Click & Collect work?
Do I get any additional benefit by placing a Click & Collect order?
How do I place an order for Click & Collect?
How much does it cost and when will I be able to collect?
Which store will my order go to?
View all 18
Returns Policy
30
What is your policy on returns?
Can I return part of a promotional purchase, where the discount was calculated on the total cost of my purchase?
What if I want to return a product that was part of a Buy 1 Get 1 Free offer or a Bundle promo?
My Same Day Delivery didn't arrive on the same day. Will my Same Day Delivery charge be refunded?
What if I want to return part of an order that came with a voucher?
View all 30
Returns Process
13
How do I return an order?
Can I return my online purchases to a Landmark store?
To which store can I return my Iconic purchases from SplashFashions.com?
Can I book a return online?
Are there products I cannot return by raising an online return request?
View all 13
My Account
7
How do I create an account?
Can I change my email address?
How do I change my password?
How do I change my payment details?
How do I change my billing address?
View all 7
Orders
7
How do I order products online?
Can I place an order over the phone?
Can I place an order without opening an online account?
Can I place an order for a product that's out of stock?
Will I be charged for delivery?
View all 7
Shipping
6
When will I receive my order?
What if I am not at home when my order arrives?
Are there areas you don't deliver to?
Does delivery take longer to some areas?
Will I be charged for delivery?
View all 6
Payments
30
How can I pay for my order?
Can I place an order online without a Credit or Debit Card?
Can you transfer the amount in My Credit balance to my bank account?
Are your prices inclusive of Value Added Tax (VAT)?
What is the instalment programme?
View all 30
In-Store
14
How do I sign up for the Shukran Loyalty Programme?
Is there a minimum spend amount or a joining fee to become a Shukran member?
Do you offer wholesale ?
What is Splash NUKHBA?
How do I become a Splash NUKHBA member?
View all 14
Shukrans
23
What is Shukran?
How do I join Shukran?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?
Do I get a Shukran membership number after signing up online?
How much does it cost to join Shukran?
View all 23
Warranty
0
Buy Now
9
What is Buy Now?
Why should I use Buy Now?
How safe is Buy Now?
What kinds of payment methods does Buy Now support?
What products can I buy with Buy Now?
View all 9
Other Information
20
Emirates NBD T&C
ADCB Offer T&C
ENBD bank (UAE Nationals) customers terms and conditions
LIV bank terms and conditions
ADCB Terms & Conditions:
View all 20
Business Update
Business Update
6
What measures are you taking to ensure the safety of my products?
I want to place a Click & Collect order?
I am unable to select my preferred store for click & collect
I have a credit note which expired whilst your stores were closed, is there anything I can do?
Your customer support team were meant to contact me, and they are yet to do so,
View all 6
Most popular questions
When will I receive my order?
How does Click & Collect work?
What is your policy on returns?
How do I get a refund if I paid for my order by Credit or Debit Card?
How do I get a refund if I paid for my order by cash?
How do I cancel my order?
Will I be charged for delivery?
How can I pay for my order?
I already have a Shukran membership. How do I earn Shukrans on my online purchases?
Most popular questions