Yes, you can now drop off your Splash products to a Splash or Centrepoint store across the UAE. Iconic products can only be returned to an Iconic store.
Here’s what you need to do.
1. Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Splash or Centrepoint store (for Splash products) or Iconic store (for Iconic products) in the UAE.
2. Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.
3. Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund, a Credit Note that you can spend in-store or online, or a refund to My Credit in your account. If you’ve paid by card, PayPal or Tabby, you can receive a refund to your card, PayPal or Tabby account, or you can opt for a Credit Note.
Don't forget to check the returns policy first to see which products we don't take back.