Click & Collect

  • How does Click & Collect work?

    Click & Collect is a convenient and complimentary service which allows you to shop and pay for your order on one of our sites, select your pick-up point as one of our participating stores in the UAE and collect it at your convenience.

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  • Do I get any additional benefit by placing a Click & Collect order?

    Yes, you'll enjoy an get additional discount on any in-store purchase on the day of pickup. All you need to do is show your Click & Collect order number to claim it. 

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  • How do I place an order for Click & Collect?

    Here’s what you need to do to place a Click & Collect order:

    1. Find the products you want to buy by searching for them or by browsing our departments.
    2. Add these products to your basket with the 'Add to Basket' button.
    3. Click your mini-basket from the top right of the screen and hit the 'Checkout Now' button.
    4. Choose the store you would like to collect from using the drop down list or select it on the map.
    5. Enter your payment information and click the 'Continue' button.
    6. Review and pay for your order using the 'Place Your Order' button.

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  • How much does it cost and when will I be able to collect?

    Click & Collect is free from your chosen store.

    Your order can be collected in 4-5 business days. We’ll send you an SMS when it is ready for collection.

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  • Which store will my order go to?

    When you place your order, you’ll be able to select a store that’s convenient for you from a list of stores available for your order.

    The name of your chosen store will appear in your email confirmation.

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  • Can I choose any store?

    It depends on your order. 

    If all the products in your basket are from Splash, then your pick up options will include Splash and Centrepoint stores. 

    If you have a multi brand basket, containing Babyshop, Lifestyle or Shoe Mart products as well, your pick up point will be a Centrepoint store. 

    During checkout, you will be able to select stores that offer Click & Collect for your order. 

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  • Can I change my chosen store after I placed an order using Click & Collect?

    Sorry, but you can't change your pick-up store. You must pick up your order at the store you originally selected. If you’re unable to pick up your order at the store you selected, you can cancel your order.

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  • How can I pay for my Click & Collect order?

    Click & Collect is a pre-paid service meaning we only offer collection for orders placed using a Credit or Debit card, PayPal, vouchers or Shukrans.

    Cash on Delivery orders are excluded from Click & Collect.

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  • Can I cancel my order?

    You can cancel your order in the following ways:

    1. Go to ‘My Account’ on our website to initiate cancellation yourself.
    2. Call us on 800-SPLASH (800-775274) and we'll help you cancel your order.

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  • How will I know when my Click & Collect order is ready?

    We'll send you an email when your order is ready, confirming your chosen store and all of the details needed to make your collection a smooth process.

    We will also send you an SMS when your order is ready for collection.

    Your bank or card issuer may take an additional 2-15 business days to process the transaction.

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  • What do I need to bring to collect my order?

    You need to bring the following with you to collect your order:

    - Your confirmation email, the text message you receive or the order confirmation in your Apple Wallet. 

    - Your Emirates ID or passport.

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  • Can someone else collect on my behalf?

    Yes, that’s not a problem. However, they will need to bring:

    - The confirmation email, the text message or the order confirmation in their Apple Wallet. 

    - Emirates ID or passport.

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  • How long will you hold my order?

    We’ll hold your order in store for 7 days, after which we’ll initiate your returns and process your refund.

    If you've paid by Credit or Debit card, our bank or card issuer may take an additional 4-15 days to process the transaction.

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  • What time shall I pick up my order?

    You can pick up your order any time after 3:00 PM, but it’s best to wait for our email or SMS confirmation before you set off. Please check the opening times of your chosen store as they may vary. Find your nearest store here.

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  • Where do I pick-up my order in store?

    Each store has a dedicated area for collections and has signs which direct you to the collection point.

    Alternatively, any of our staff will be happy to point you in the right direction.

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  • I haven’t received an email or SMS to confirm my order has arrived, what do I do?

    If you haven’t received a confirmation message by 3:00 PM on the day of collection, please call us on 800-SPLASH (800-775274) 24 hours a day, 7 days a week.

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  • Can I place a Click & Collect order for Iconic products?

    We're sorry, at the moment we do not offer Click & Collect for Iconic products.  

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  • How can I return my Click & Collect order?

    There are some products that we don't take back. Check our Returns Policy for more details.

    You can return your products in three easy ways.

    I. Request a return online

    1. Go to Order History in My Account, select the products you want to return and place a return request. Please fill the return slip included in your delivery or order confirmation email.
    2. Wrap and seal your products in their original packaging or call us at 800-SPLASH (800-775274) if you no longer have it or need any kind of help.
    3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
    4. We’ll check your returns and credit your refund to your card, bank account or PayPal account within 4-15 days.

    II. Return to Store

    1. Wrap your products in their original shipping packaging and bring them along with your invoice to any Splash or Centrepoint store in the UAE.
    2. Hand over your return - an authorised staff member will take your package.
    3. After we check your returns, we'll process your refund. You can opt to receive a refund to your card or PayPal account depending on your payment method, or a Credit Note that you can spend instantly in-store or online.

    III. Call for a pick-up

    1. Wrap and seal your products in their original packaging or call us at 800-SPLASH (800-775274) if you no longer have it or need any kind of help.
    2. Call us on 800-SPLASH (800-775274) to schedule a pick-up time and location.
    3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
    4. We’ll check your returns and credit your refund to your card, bank account or PayPal account within 4-15 days.

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