Shipping
-
When will I receive my order?
Orders placed before 12:00 PM on business days, will be delivered the same day to select locations in Dubai, Sharjah and Ajman. You’ll need to pay an additional AED 18 to enjoy Same Day Delivery.
Orders placed before 3:30 PM from Saturday to Thursday will be delivered the next business day, while orders placed after 3:30 PM (and all day Friday) will be delivered in 2-3 business days.
Delivery will take a little longer if it is to one of these areas.
Your delivery details will be displayed on your checkout page as you shop.
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback. -
What if I am not at home when my order arrives?
If you are not at home, our delivery partner will call you to schedule a day and time that is convenient for you.
If you miss this delivery, they will make two more attempts.
If you’re still unavailable to receive your order after the third attempt, it’ll be returned to us. Call us on 800-SPLASH (800-775274) within two working days of the third attempt and we’ll schedule another delivery date and time that suits you better.
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback. -
Are there areas you don't deliver to?
We're sorry, we don't deliver to free zones.
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback. -
Does delivery take longer to some areas?
Delivery may take a few extra days to these areas:
Dubai:
Hatta
Hatta Dam
Abu Dhabi:
Abu Al Abyad
Beda Zayed
Dalma
Ghayati
Habshan
Khalifa City B
Liwa Oasis
Madinat Zayed
Marawah
Ruwais
Sila
Tarif
Abu Dhabi - Al Ain Road
Al Aryam Island
Al Bahya
Al Falah Area
Al Khazna
Al Mafraq Area (IAT/Mafraq Hosp only)
Al Rahba
Al Reef Villas/Arabian Village
Al Shahama
Al Shawamekh
Al Sowwah Island
Al Taweelah (EMAL only)
Al Wathba
Bahrani Island
Baniyas
Das Island
Dubai - Abu Dhabi Road
Ghantoot
ICAD 3
Khalifa Port
Lulu Island
Mafraq Industrial Area
Marawi
Mirfa
Near Zayed Military City
Shamkha
Shuweihan
Sharjah:
Khor Fakkan
Dibba Al-Hisn
Kalba
Ajman:
Al Manama
Ras al Khaimah:
Al Gail
Al Ghub
Idhn
Fujairah:
Dibba
Dadna
Masafi
Al Halah
Sharm
Murbah
Adgat
Aqah
Karsha
Umm Al Quwain:
DiadDid you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback. -
Will I be charged for delivery?
Delivery is free on orders of AED 200 and above. If your total order value is less than AED 200, you will be charged AED 10 for delivery.
If you opt for Same Day Delivery, which is available to select locations in Dubai, Sharjah and Ajman, you will be charged an extra AED 18.
There will also be an additional service charge of AED 10 on all Cash on Delivery orders.
Your delivery charges will be displayed during the checkout process.
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback. -
Where is Same Day Delivery available?
Same Day Delivery is available to select locations in Dubai, Sharjah and Ajman.
Did you find it helpful? Yes No
Send feedbackSorry we couldn't be helpful. Help us improve this article with your feedback.