You can return your products in 3 easy ways.

I. Request a return online

  1. Go to Order History in My Account, select the products you want to return and place a return request. Please fill the return slip included in your delivery or order confirmation email.
  2. Wrap and seal your products in their original packaging.
  3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
  4. We’ll check your returns and credit your refund to your card, bank account or PayPal account within 4-15 days. If you’ve paid by cash, you’ll receive a refund to My Credit in your account. Guest users who have paid by cash will receive a Return Voucher.

II. Return to Store

  1. Wrap your products in their original shipping packaging and bring them along with your invoice to any Splash or Centrepoint store in the UAE. Please note, Iconic products can only be returned to an Iconic store.
  2. Hand over your return - an authorised staff member will take your package.
  3. After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund, a Credit Note that you can spend in-store or online, or a refund to My Credit in your account. If you’ve paid by card, you can receive a refund to your card or opt for a Credit Note. If you've used PayPal, you can ask for a PayPal refund or a Credit Note.

III. Call for a pick-up

  1. Wrap and seal your products in their original packaging.
  2. Call us on 800-SPLASH (800-775274) to schedule a pick-up time and location.
  3. Our courier partner will get in touch with you to schedule a pick-up. Hand over your returns and they’ll give you an acknowledgement receipt.
  4. We’ll check your returns and credit your refund to your card, bank account or PayPal account within 4-15 days. If you’ve paid by cash, you can opt for a transfer to your bank account or a refund to My Credit in your account. If you’re a guest user, you will receive a Return Voucher.